RETURN AND REFUND POLICY

We want you to be completely satisfied with your purchase. In compliance with Klarna’s requirements, our policy allows for returns and refunds on all online purchases within 14 days from the date of delivery. Please review the guidelines below to ensure a smooth return process.

Return Eligibility:

• Items must be returned within 14 days from the date they were delivered to you.
• The item must be in its original condition, free from scratches, size alterations, signs of wear, or any damage.
• Certain special orders, such as engraved items, custom ring sizes, custom chain lengths, and personalized pendants, are subject to a 20% restocking fee regardless of their condition.

Defective Items:
If you receive a defective item, please contact us immediately at laborlagold@gmail.com or call us at (786)-294-0946. We will arrange for the return and repair of the item at no additional cost to you.

Return Process:
To initiate a return, follow these steps:

1. Obtain Your Return Authorization (RMA) Number:
   Email us at laborlagold@gmail.com to request a Return Merchandise Authorization (RMA) number. Once approved, you will receive an email with your RMA number and further instructions for shipping.

2. Package Your Order:

   • Place the item in its original packaging with all included materials.
   • Include the RMA number on the receipt and the outside of the package.

3. Ship Your Return:

   • For your protection, we recommend using a trackable and insured shipping service like FedEx, UPS, or USPS.
   • Return shipping is the responsibility of the customer, except in cases of defective items.
   • Do not write jewelry-related terms on the package for security purposes.

Refunds and Processing Time:
Once we receive and inspect your returned item, we will process your refund within 7 to 12 business days. Refunds will be issued to the original payment method, minus any applicable restocking fees.

CANCELING ORDERS

If you wish to cancel an order, please contact us within 24 hours of placing the order at laborlagold@gmail.com or (786)-294-0946. Once your order is in process, cancellations may not be possible for custom items. A restocking fee of 6% may apply for canceled orders.

IMPORTANT:
Do not send any returns without first receiving an RMA number from us, as unauthorized returns will not be accepted.